by Karen | May 7, 2020 | Uncategorized
Throughout my career in technology, I’ve focused on helping customers achieve their goals. My experiences span the entire customer journey – from enterprise sales and account management, through implementation, support and customer success. While the COVID-19 pandemic...
by Karen | Feb 5, 2020 | Uncategorized
Customer Success and Sales are two halves of an optimal customer experience. On the surface they might seem opposites but they are actually interconnected and strengthen each other the more they interrelate. Whether B2C, product-led, SMB (small and medium business) or...
by Karen | Jan 13, 2020 | Uncategorized
How can I help my Customer Success teams engage more proactively with customers? This is a challenge that’s top of mind with many CEOs and VP/Directors of Customer Success. Of course your team needs to respond to customer queries, but when teams engage proactively...
by Karen | Dec 27, 2019 | Uncategorized
Ghosting is a phenomenon that originated in the dating world. In 2017 Merriam-Webster recognized this trend and added ghosting to the dictionary. New words are added to the dictionary only after they’ve been used for some time to describe an increasingly...
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