3 Ways to Move toward Proactive Customer Success

3 Ways to Move toward Proactive Customer Success

How can I help my Customer Success teams engage more proactively with customers? This is a challenge that’s top of mind with many CEOs and VP/Directors of Customer Success. Of course your team needs to respond to customer queries, but when teams engage proactively...
Help! My customer is ghostin’ me

Help! My customer is ghostin’ me

Ghosting is a phenomenon that originated in the dating world. In 2017 Merriam-Webster recognized this trend and added ghosting to the dictionary. New words are added to the dictionary only after they’ve been used for some time to describe an increasingly...