by Karen | Jan 13, 2020 | Uncategorized
How can I help my Customer Success teams engage more proactively with customers? This is a challenge that’s top of mind with many CEOs and VP/Directors of Customer Success. Of course your team needs to respond to customer queries, but when teams engage proactively...
by Karen | Dec 27, 2019 | Uncategorized
Ghosting is a phenomenon that originated in the dating world. In 2017 Merriam-Webster recognized this trend and added ghosting to the dictionary. New words are added to the dictionary only after they’ve been used for some time to describe an increasingly...
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